I want to take a moment to express my heartfelt gratitude to you.
It is my privilege to welcome you to this year’s Customer Service Week (CSW), celebrated under the global theme, "Above and Beyond." This theme is not just a slogan but a true reflection of our commitment to consistently exceed your expectations, as embodied in our promise to "Go Beyond." |
In 2024, we’ve taken bold steps to deepen our connection with you: |
- Opened two new branches in the South-West, bringing us closer to more of our valued customers.
- Held interactive customer feedback forums in Abuja, Ilorin, and Kaduna, to listen to your needs directly.
- Launched AltBoxes—our innovative touchpoints—making financial services even more accessible.
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To celebrate, we’ve prepared exclusive rewards and experiences for those who engage with our CSW activities. Participate in our quizzes and themed events for a chance to share your feedback and win. Throughout the week, our channels—both digital and in-person—remain fully open, and we warmly invite you to share how we can continue improving as your financial partner of choice. Your trust and support are the driving force behind our success. On behalf of the entire team at The Alternative Bank, thank you for your continuous loyal patronage. Sincerely, Hassan Yusuf
Managing Director, The Alternative Bank |
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Disclaimer: Be cautious of fraudulent calls, emails and SMS asking for your account details. the alternative bank will NEVER call or text you to request for your full account details, CVV, card PIN or your full card details. Thank you. |
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